Cancellation by You
If you need to cancel your booking, please inform us as soon as possible by ‘phoning or texting 07775 728839
If you cannot or choose not to travel: This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your risk and do not give rise to a right to cancel or to receive a refund.
Cancellation by Us
If your booking must be cancelled because we have to close, for example we are put under Government restrictions, you will be offered either a refund in full OR the opportunity to move any monies paid to a future booking.
If your booking has to be cancelled because we have to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of your booking you will be offered either a refund in full OR the opportunity to move any monies paid to a future booking.
Force Majeure includes but is not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of water or utility services, and the period of closure covers your booking.